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Love & Care
3 EASY STEPS TO KEEP YOUR JEWELS SHINING:
1. Avoid contact with water, perfume, lotion, and other chemicals.
2. Clean your jewellery with a chemical free polishing cloth.
3. Store your jewellery in a cool, dry place.
We currently deliver to Australia only
Due to the Covid-19 pandemic there may be a delay with delivering your order
Estimated Dispatch 48hs on business days.
Shipping Info
Free shipping with purchases over $100
Returns & Refunds
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Items returned must be in their original sale condition and unused.
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If you wish to make an online return, send an email within 7 days of purchase to info@ellasjewellery.com with the proof of purchase.
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All online returns will be processed within 10 business days of receiving your email request.
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Items on sale or with a promo code cannot be returned for change of mind.
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Shipping costs from online purchases are non-refundable.
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We do not accept returns on earring for hygiene reasons.
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We do not accept returns on items purchased on sale or with a promo code.
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Gift Cards cannot be returned for change of mind.
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If you believe an item you have purchased is faulty please get in contact with us at info@ellasjewellery.com.
Our Jewellery is made of the highest standard with artistic finishing.
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Ellas Jewellery offers a 6-month warranty from date of purchase.
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Warranty is void if the product appears to have been misused/mishandled, accidental damage or been in contact with chemical products.
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Proof of purchase is required for all warranty claims